Terms & Conditions

Booking, Cancellation, and Charges

Here is our cancellation policy for individuals:

Cancellations

  • All cancellations are FREE of charge - 5 days prior to arrival.

  • Full charges will apply for late cancellations or no-shows.

  • For discounted rates, special offers, or package deals, additional policies may apply.

Longer stay Bookings (7 days+)

  • Special cancellation policies apply. Please contact the hotel directly for details.

Payment and Pricing

  • Guests must provide credit card details at the time of booking or upon arrival.

  • All prices are per apartment, per night, and include applicable service charges and VAT.

Our Hotel Policies

Check-In and Check-Out

  • Check-in time: From 15:00.

  • Check-out time: No later than 11:00 am

If you need a later check-out or earlier check-in, please contact us directly in advance so we can check if that’s possible on the day.

Guest Conduct

  • Guests are asked to follow all hotel rules, including security, health and safety, and registration procedures.

  • Our hotel reserves the right to deny entry, refuse accommodation, or ask a guest to leave if their behavior is unreasonable, threatening, abusive, or disruptive to other guests or staff.

Non-Smoking Policy

  • Smoking is strictly prohibited in all our apartments. There is a significant room recovery fee for guests who do not comply with this rule.

Lost Property

  • Lost and found items are kept by the hotel for up to one month.

  • Guests should contact the hotel to claim any lost items.

Complaints and Feedback

We strive to accommodate the needs of all our guests. If you have suggestions for improvements on our side or are dissatisfied with your experience, please report your concerns during your stay so we can address them promptly.

Force Majeure

Gamli Skólinn Hotel is not responsible for delays or cancellations caused by events beyond its reasonable control, including but not limited to:

  • Strikes or supply disruptions

  • Acts of civil or military authorities

  • Terrorism, insurrections, or riots

  • Natural disasters or other unforeseen events

We appreciate your understanding in such situations.

If you can’t reach us due to unforeseen circumstances like closed roads or severe weather conditions, please contact us directly as soon as you can by calling +354 859 4253 or sending us and email via info@gamliskolinnhotel.is